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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A) You can upload the data only once.
B) The template structure is predefined an CANNOT be changed.
C) You do NOT need to know the definitions of each of the fields
D) There is a template available for each object that allows tool-supported migration
E) You need to identify the data dependencies for the migration template

2. Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.

A) Currency conversion rates
B) Opportunities
C) Social media profiles
D) Service requests
E) Recent orders

3. What can you use to hide a single value of Q Key user tool (KUT)

A) value field?
B) Access rights
C) Personalization
D) Code lists restrictions

4. How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.

A) They can edit Knowledge Base articles in the agent workspace
B) They can navigate to SAP JAM to search for Knowledge Base articles
C) They can view Knowledge Base group updates in the Feed pane
D) They can attach Knowledge Base articles to tickets

5. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket creation
B) Mass subticket completion
C) Mass subticket cancellation
D) Mass subticket status update

Solutions: