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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Contract Line Item
B) Service Entitlement
C) Subscription
D) Service Account

2. Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A) Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
B) Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
C) Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
D) Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.

3. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A) Implement the router condition logic in the integration layer as callout task
B) Implement the router condition logic within decomposition layer with more conditions.
C) Use the Action type from Order items to the Decomposition Relationship Conditions.
D) Use action type from fulfillment request lines in the callout condition task
E) Map all relevant information to the Customer Facing Service (CFS)

4. United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A) Make use of object types and attributes to better handle scalability using EPC functionality.
B) Rationalize the product catalog by identifying duplicates and legacy products that can be removed
C) Bundle the similar product together to reduce the volume
D) Mark the orderable flag on the legacy system to false so that they cannot be used.

5. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) This would require migrating all products sold within last 5 years, including those that are no longer sold.
B) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
C) Migrating Assets instead of orders would provide more business Value.
D) Migrating millions of records may reduce query performance due to large data volumes
E) Migrating millions of records will cause Order Management to fail during processing due to large volume

Solutions: