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Apple Macintosh Service Certification Sample Questions:

1. Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Anode aperture
B) Outer plastic housing
C) Front of CRT display
D) High voltage cable
E) Flyback transformer
F) Yoke assembly

2. Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?

A) The contents of the hard disk are read into RAM before sleep.
B) The contents of RAM are written to NVRAM before sleep.
C) The contents of the hard disk are encrypted before sleep.
D) The contents of RAM are written to hard disk before sleep.

3. Examine the exhibit.

What AirPort Extreme port does the number 3 identify?

A) FireWire
B) LAN
C) USB
D) WAN
E) Power

4. You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display.
Which TWO of the following tools are required to do this? SELECT TWO

A) Multimeter
B) Anti-static, lint-free gloves
C) Service stand
D) Suction cups
E) Torx T-15 driver with 5 inch shaft

5. Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A) You want to verify product functionality after a repair.
B) Your customer wants to run diagnostics on his Mac Pro.
C) You need to verify that all installed applications have been updated.
D) You want to check a Mac for accidental damage.

Solutions: