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What is the duration of the 3301 Exam
- Number of Questions: 60
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Passing Score 70%
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The Avaya Aura Contact Center Maintenance and Troubleshooting certification path includes only one 3301 certification exam.
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Reference: https://downloads.avaya.com/css/P8/documents/100142082
Avaya 3301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| High Availability & Business Continuity | 20% | - Redundancy and failover mechanisms - Disaster recovery procedures |
| Troubleshooting Core Components | 30% | - Contact Center applications and services - Contact Center Manager Server (CCMS) - Communication Manager - Messaging and reporting services |
| Maintenance Procedures | 20% | - Software updates and patches - Backup and restore operations - Routine system maintenance |
| Avaya Aura Contact Center Architecture | 15% | - Core components overview - System integration and dependencies |
| Troubleshooting Tools & Methodology | 15% | - Diagnostic tools and log analysis - Systematic troubleshooting approach |
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