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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Features and Services | - Telephony features
|
| System Installation and Configuration | - Initial system setup
|
| SME Communications Solutions Overview | - Avaya Small and Medium Enterprise (SME) portfolio concepts
|
| Maintenance and Troubleshooting | - System monitoring
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
A) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
B) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
C) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
D) Upgrade Delta Server to the latest release using the IP Office Admin software.
2. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)
A) Test and document the results of the implemented solution.
B) Research possible causes and implement a solution
C) Replace hardware outside warranty.
D) Upgrade or downgrade the IP Office core software to fix the issue.
E) Duplicate the issue and obtain traces.
3. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?
A) G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
B) G.711 for the SIP trunk and G.711 for the IP telephones
C) G.711 for the SIP trunk and G.729(a) for the IP telephones
D) G.729(a) for the SIP trunk and G.711 for the IP telephones
4. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?
A) Condition Action
B) Database Action
C) Configuration Action
D) Miscellaneous Action
5. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?
A) General
B) Advanced
C) Log on
D) Dependencies
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,E | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
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