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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)

A) Research the business to see if the prospect has a text chat or other means for contact on their website
B) Ask if the customer has a marketing manager
C) Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers
D) Use facts and statistics from customer surveys to generate interest

2. If a customer answers yes to the question: "Would you like to deploy an outbound contact
center solution behind an existing PBX via PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya Contact Center select
B) Avaya IP Office Contact Center
C) Avaya Outbound Contact Express

3. Which are two CXQor Business Owner Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
B) Multichannel contact center capabilities ate now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
C) Midsize businesses find that their existing bask automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
D) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.

4. Which are two questions for the Line of Business Leader that can help you to establish whether the business need is primarily for voice support or whether multichannel is direction they'd like to pursue? (Select two.)

A) How do your customers interact with you?
B) How would you like customers to interact with you?
C) Do you foresee growing beyond 250 agents within 12 months of deployment?
D) Would you like to deploy a contact center solution behind an existing PBX via PRI or SIP trunks?

5. Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

A) The business is focused primarily on support
B) The business is social media aware, but not involved in interactions
C) The business is voice-centric with multichannel
D) The business requires G14 language support
E) The business makes IT driven decisions

Solutions: