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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - User, extension, and endpoint configuration - Initial system setup and provisioning - Trunk configuration (SIP / PRI / analog) |
| Topic 2: Networking and SIP Integration | - IP networking fundamentals for SME systems - SIP trunk configuration and troubleshooting - Firewall/NAT considerations for VoIP deployments |
| Topic 3: SME Communications System Overview | - System architecture and core components - Licensing and feature enablement concepts - Avaya SME portfolio overview (IP Office / SME solutions positioning) |
| Topic 4: Call Routing and Features | - Voicemail and messaging services - Inbound and outbound call routing - Auto attendants and hunt groups |
| Topic 5: Maintenance and Troubleshooting | - Software upgrades and patch management - Fault isolation and resolution procedures - System monitoring and diagnostics tools |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?
A) The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
B) The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
C) The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
D) Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
2. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?
A) you cannot check against incoming CLI
B) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
C) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
D) Variable Routing Action on Telephony Actions
3. For what is the "Primary Trans. IP Address" on LAN2 used?
A) Define the default gateway to the interface.
B) A backup destination IP Address in case the main address is not accessible.
C) Forward incoming IP packets without a service or session to the address if defined.
D) Assign more than one IP address to the interface.
4. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)
A) Determine from Extension Status in SSA.
B) Determine from the extension form in the Manager application.
C) Look at the files names from the phone menu.
D) Determine from H.323 Phone Status in System Monitor.
E) Verify that the .bin file is in the Manager folder.
5. Which two hunt groups support Forward Hunt Group Calls? (Choose two.)
A) Collective
B) Rotary
C) Longest Waiting
D) Sequential
E) Collective Call Waiting
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A,B,C | Question # 5 Answer: B,D |
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