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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?

A) Create a custom role and assign the user to the role.
B) Assign the user a role and then customize the role for that user only in the permissionstab.
C) The administrator must assign the user with the correct group. Permissions areassignedat the group level only.
D) Assign multiple roles to the user to customize permissions.

2. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Check all of the required languagesin the System Language field drop down box duringinstallation
B) Enter the language in the Language field that displays for each object.
C) Select the language in the ACCCM userInterface Language Meld for each location.
D) Enable Support Local Language in the System Parameters.

3. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) ACCCM Dial plans
B) Organization Hierarchy sites
C) Products
D) OrganizationHierarchy teams
E) Administrators

4. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administrator did not check 'enabled' for the scheduledjob.
B) The administrator did not checkthe'Save CM box'in the action list for the action.
C) The administratordid not assign a schedule to the job.
D) The administrator did notcreate a task for the job.

5. Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?

A) Site, Department,Team
B) Site, Virtual Site,Virtual Group
C) Site, Department, Team, Virtual Site, Virtual Group
D) Site, Location, Department, Team

Solutions: