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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?

A) ASP 110
B) ASP 120
C) ASP 130
D) ASP 100

2. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A) MPLS VPN/Software Defined WAN Connectivity
B) CC Solutions with ACCS Connectivity
C) PSTN Network Connectivity
D) Analog Trunk Access Connectivity

3. Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)

A) Basic Bundle
B) Advanced Bundle
C) Reporting Bundle
D) Voice Bundle

4. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A) Number of agents X 2 = DSPs
B) Number of agents X 4 = DSPs
C) Number of agents X 5 = DSPs
D) Number of agents X 3 = DSPs

5. A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

A) Quality Monitoring
B) Desktop and Process Analytics
C) Workforce Management
D) Speech/Voice Analytics
E) Customer Feedback

Solutions: