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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Agent
B) Vector
C) Skill
D) Split

2. A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

A) VDN counted calls
B) Target service level
C) Activate on oldest call waiting
D) expected Wait Time (EWT)

3. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: both
B) Measured: survivable
C) Measured: internal
D) Measured: external

4. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Data Storage Allocation on the CMS.
B) Increase the Free Space Allocation on the CMS
C) Increase the number of VDNs on the Communication Manager
D) Increase the File System Partition size on the CMS.

5. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
B) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
C) There is a firewall between the PC and the CMS.
D) Avaya Terminal Emulator is being used on an unsupported operating system.

Solutions: