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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
Which three steps must the consultant complete to achieve the required outcome?
Choose 3 answers

A) Configure Integration Procedure to fetch the data from the third-party system using available APIs.
B) Modify the standard Move Out process to invoke the Integration Procedure and present the result to the user,
C) Configure integration with Customer Information System.
D) Create a new Move Out process to invoke the Integration Procedure and present the result to the user.
E) Configure integration with Meter Data Management System

2. 4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers

A) Meter Pings
B) eSignature
C) Balances
D) Account
E) Premise

3. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A) Payment reminders
B) Customer satisfaction surveys
C) Electronic funds transfers
D) Rate change notifications

4. An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A) Service Cloud
B) Contract Lifecycle Management (CLM)
C) Configure Prince Quote (CPQ)
D) Energy and utility Base

5. An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A) Create a multi-site quote, add members to the quote, and add products for each site
B) Create an opportunity, add products to it. then submit it to the MultiAppHandler class
C) Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
D) Create quotes for each individual site and add products, then run multi-site batch jobs.

Solutions: