Exam Name: Avaya Oceana® Solution Support Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Certified Support Specialist
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Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Breeze, ACM, AAEP and licensing issues - Log analysis and tracing tools |
| Avaya Oceana Solution Overview | 20% | - System interfaces and workflows - Architecture and core components - Interoperability with Avaya Aura |
| Channel and Workspace Troubleshooting | 25% | - Oceana IX Workspaces and agent tools - Voice, Email, Webchat, SMS channels - End-to-end tracing and resolution |
| Maintenance and Administration | 15% | - Omnichannel DataStore management - Backup and restore procedures - Health checks and routine operations |
| Integration and Best Practices | 10% | - Support methodologies - Known issues and resolution guidelines |
Avaya Oceana® Solution Support Sample Questions:
Refer to the exhibit.
- A. It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
- B. It displays the need for running a DRS replication Service for Avaya Breeze nodes.
- C. It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
- D. It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
Correct Answer: C 🗳️
Which statement correctly describes the Avaya Oceana Monitor?
- A. It provides a single location to view the status of the UCM Oceana component.
- B. It provides a single location to view the status of Cluster1 components.
- C. It provides a single location to view the status of each supported Oceana component.
- D. It provides a single location to view the status of the UAC Oceana component.
Correct Answer: C 🗳️
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?
- A. Match the correct CSC user password In AES and CSC service.
- B. Reboot the AES server and re deploy CSC service.
- C. Change the CSC user password in AES server and reboot AES.
- D. Redeploy CSC Service and reboot Oceana Cluster 1.
Correct Answer: A 🗳️
When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?
- A. /var/log/Avaya/cs/evenUog
- B. /var/log/Avaya/eventing/attivemq.log
- C. /vat/log/Avaya/services/event.log
- D. /var/log/Avaya/dcm/event.log
Correct Answer: B 🗳️
For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?
- A. WorkRequestID=RouteRequestID=ContactID
- B. WorkRequestID=ContextStoreID-UCID=ContactID
- C. WorkReque$tID=ContextStoreID and ContactlD=UClD
- D. WorkRequestID=CustomerID=UClD=ContactID
Correct Answer: B 🗳️
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