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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

A) The Experience Portal DVD
B) http://www.oracle.com
C) http://support.avaya.com
D) The Oracle JDBC driver is installed automatically

2. What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?

A) Restart the httpd service.
B) Restart the terracotta service.
C) Reboot the machine.
D) Restart the ICR Core service.

3. You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system.
Which two statements are true? (Choose two)

A) Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.
B) 64 bit operating systems are approved for hosting AAEP servers.
C) Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.
D) Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0servers.
E) Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP
6.0 servers.

4. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
B) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
C) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
D) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.

5. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

A) the Call Classification Analysis (CCA) timeout to be used
B) an existing contact attribute
C) an existing contact strategy
D) the IP of the POM server
E) sufficient voice ports and POM CCA licenses

Solutions: