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Three versions

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BBPSD Customer Service Sample Questions:

1. Doing more than one task at a time is known as:

A) Sequential tasking.
B) Multitasking.
C) Efficiency tasking.
D) Activity scheduling.

2. It is important for organisations to know that customer expectations:

A) Are always realistic.
B) Can sometimes not be met.
C) Can rarely be met.
D) Must be met.

3. Continuous improvement, by definition, means that a business is always looking for:

A) Small things that can improve the overall customer experience.
B) Continually getting better customers into the shop.
C) Ways in which the business can save money.
D) Better employees and more customers.

4. It is important to give an internal customer a good customer experience because:

A) They are more likely to be a returning customer.
B) They are equally as important as external customers.
C) They are more likely to complain than external customers.
D) They are more important than external customers.

5. When establishing standards of customer service it is helpful if they are specific, measurable, achievable, realistic and:

A) Time.
B) Trustworthy.
C) Time bound.
D) Tested.

Solutions: