The operations department of a major hosting provider is under pressure to deliver services more quickly. They have a large number of tools for managing IT technologies across the data center.
Although investments in virtualization and automation have been made, it still takes months to provision basic IT services to meet new customer demands. Hence, the provider is considering offering cloud services.
What is a key focus area for driving higher operational efficiency and associated profits?

• A. Deliver custom services using automation tools, apply change control to the tools to minimize change; develop reusable components to build environments
• B. Re-design and strengthen the architecture to ensure that the components within the data center are modular and can be reused
• C. Provide a custom capability for each customer based on analysis of the application architecture; use shared services where possible
• D. Deliver customer services derived from an approved set of standardized service templates, establish change control to manage the life cycle of the templates

A healthcare company decides to adopt cloud computing to offer new products and services to their customers.
What should be their biggest concern when it comes to storing and handling patient data from a governance perspective?

• A. prevention of unauthorized access and security beaches
• B. Threats are mitigated by risk management
• C. All policies are followed in decision making
• D. Following industry rules and regulations

You are responsible for proprietary email and collaboration services for a small company, and the lease for the current environment expires soon. The company typically has about fifty employees, but this number doubles during peak holiday season.
During this peak season, the current environment had performance issues that negatively impacted the ability to book orders. The CEO asks you, the cloud architect, to consider the pros and cons and make a recommendation to either refresh the current environment or transition to a SaaS based email and collaboration environment.
In priority order, the CEO presents the following requirements for an email and collaboration solution:
1 - Minimize CAPEX
2 - Provide more consistent performance, particularly during peak season
3 - Be able to easily handle fluctuations in the workforce
4 - Maintain SLAs that are comparable to the internal business as seen today
5 - Minimize the impact on users to install new releases and service packs
6 - Have a flexible exit strategy
Based on the requirements and priorities, you find and recommend a particular hosted email solution.
Which feature of the winning solution proposal influenced your decision the most?

• A. Agreeable termination agreement included in the Terms and Conditions section
• B. Seamless upgrades to new features are part of the monthly service
• C. Elastic scalability of the service with predictable monthly billing
• D. Help desk API was offered, which enables integration into your ticket system

An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances.
The organization wishes to formalize an SLA that includes the following terms pertaining to the public cloud provider:
- Respond to infrastructure outages within 4 hours
- Offer multiple availability zones
- Ensure that the application is accessible to global consumers 99.9% of the time
- Provide monthly billing reports
Why would the public cloud provider disagree with these terms?

• A. IaaS instances are virtual and therefore do not require a monthly bill
• B. Global access cannot be guaranteed by the cloud provider
• C. Availability zones must span multiple cloud providers
• D. Infrastructure outages are not the responsibility of the cloud provider