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EXIN ITIL Foundation Sample Questions:

1. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A) Training of all staff and investment of capital
B) Training in risk management for all staff and identification of risks
C) Identification of risk, analysis and management of the exposure to risk
D) Control of exposure to risk and investment of capital

2. Remediation planning is a key part of which process?

A) Financial management for IT services
B) Capacity management
C) Change management
D) Availability management

3. Which process works with incident management to ensure that security breaches are detected and logged?

A) Change management
B) Access Management
C) Service level management
D) Continual Service improvement

4. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A) A change advisory board
B) A change
C) A change request
D) A change model

5. Which one of the following is it the responsibility of supplier management to negotiate and agree?

A) Operational level agreements (OLAs)
B) The service portfolio
C) Service level agreements (SLAs)
D) Third-party contracts

Solutions: