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- Total Questions: 52
- Updated on: Oct 12, 2026
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- Total Questions: 52
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GCP-GC-IMP PDF Practice Q&A's
- Printable GCP-GC-IMP PDF Format
- Prepared by Genesys Experts
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- Total Questions: 52
- Updated on: Oct 12, 2026
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Updated: Oct 12, 2026
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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Telephony, Channels, and Integrations | 20% | - API usage, data actions, and third-party integrations - Omnichannel configuration (voice, chat, email, messaging) - SIP trunks, DID, and call control |
| Topic 2: Genesys Cloud Architecture & Implementation Methodology | 20% | - Platform components and services - Telephony and networking fundamentals - Implementation lifecycle and best practices |
| Topic 3: Account, User, and Security Configuration | 20% | - User creation, roles, permissions, and groups - Organization and account setup - Authentication, security policies, and compliance |
| Topic 4: Routing, Queues, and Interaction Flows | 25% | - Skills, languages, and routing strategies - Queue configuration and management - Architect flow design and deployment |
| Topic 5: Testing, Validation, and Troubleshooting | 15% | - Monitoring, logging, and diagnostics - Common issues and resolution procedures - Pre-go-live testing and validation |
Genesys Cloud Certified Professional - Implementation Sample Questions:
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
- A. Make sure you name the document in a way that is easy to search for.
- B. Number the documents in such a way that this one appears at the top of the list.
- C. Add a priority of "high" to this document.
- D. Add meaningful tags to the document.
Correct Answer: D 🗳️
What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
- A. Managed IP Phones
- B. IP Phone Templates
- C. Base Settings
- D. Default Station configuration
Correct Answer: C 🗳️
Which feature is used to share a document of size 1 GB size through chat?
- A. Drag and Drop
- B. Attach Button
- C. Workspace sharable link
- D. Add web links
Correct Answer: C 🗳️
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
- B. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
- C. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- D. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
Correct Answer: C 🗳️
To assign extensions to users, you must first
- A. Assign the extension to the user's phone.
- B. Buy the extension number from the carrier.
- C. Add the extension to the dial plan.
- D. Create a pool of extensions.
Correct Answer: D 🗳️
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