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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Once GPR is active, which of the following does the system continually use to make routing decisions?
Response:

A) Randomized agent rotations
B) Predictive models trained on historical data
C) Real-time IVR keyword detection
D) Predefined agent priorities

2. Which of the following can be used to trigger an action map?
Response:

A) Agent's time since last interaction
B) Visitor behavior such as time on page or cart abandonment
C) Number of outbound calls completed
D) Scheduled report generation

3. Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:

A) Outcomes
B) Visitor Engagement Language
C) Predictive Trunk Groups
D) Journey Timeline

4. Which two benefits does the Journey Panel offer to agents?
(Choose two)
Response:

A) Automated time tracking
B) Real-time visitor context
C) Increased personalization
D) Triggering new firewall rules

5. Which metric is most commonly analyzed in GPR test results to determine its effectiveness?
Response:

A) Outcome uplift percentage
B) Number of active agents
C) Predicted agent sentiment
D) Average handle time (AHT)

Solutions: