Three versions

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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Offsite Repairs
B) Asset Tagging
C) PC Tracking and Recovery
D) Printer and Accessory Installation

2. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Installation
B) Defective Media Retention
C) Tracking and Recovery Services
D) Asset Tagging

3. How should you counter the following objection?
"I can repair my devices myself."

A) HP Services give you predictability and greater control of TCO.
B) HP Services allow you to choose from various options that best suit your needs.
C) HP Services ensure that your equipment stays up and running.
D) HP standard warranty offers limited support for a short time period.

4. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs allow you to choose from various options that best suit your needs.
B) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
C) HP Care Packs give you predictability and greater control on TCO.
D) HP Care Packs expedite repairs to reduce downtime.

5. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?

A) HP Care Pack Central
B) HP Attach Widget
C) HP MySalesGuide
D) HP Support Center

Solutions: