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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. A customer complains that the HP QuickLook 2 feature is not working on their notebook running Windows Vista. Which application must be installed to support this feature?

A) HP Help and Support
B) HP Assistant
C) Microsoft Aero
D) Microsoft Office

2. Which options are available as HP notebook security features? (Select two.)

A) data encryption
B) motion sensor
C) processor change alert
D) integrated alarm
E) Trusted Platform Module (TPM)

3. Which type of connector is shown in the exhibit?

A) SATA cable
B) USB cable
C) FireWire cable
D) IDE cable

4. An HP desktop computer with an external hard drive attached is unable to boot to the internal hard drive after restart. What must you do to boot the computer to the internal drive?

A) Change the boot order.
B) Enable USB legacy support.
C) Set the internal hard drive setting to master.
D) Set the external hard drive setting to slave.

5. Which HP option contains an integrated hard drive?

A) 3-in-1NAS Port Replicator
B) Mobile Expansion Unit (MEU)
C) Simple Port Replicator
D) Advanced Port Replicator

Solutions: