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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. All HP commercial computers come with a basic software technical support warranty of what length?

A) 180 days
B) The length of the hardware warranty
C) 1 year
D) 90 days

2. Which statement is true about replacing system boards?

A) You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
B) Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
C) The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.
D) You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).

3. A customer has purchased the HP EliteBook 8560w notebook because he needs to use the biometric features to secure his top secret data. What HP Protect Tools module should the customer use to manage the biometric security on his notebook? Select the correct answer,

A) Credential Manager
B) BIOS configuration
C) Password Manager
D) Embedded Security

4. Which statement best describes the Restriction of Hazardous Substance (RoHS) environment standard to which HP is committed?

A) RoHS regulates the supply and return of parts containing restricted or controlled materials.
B) RoHS regulates the supply and return of notebook batteries.
C) RoHS defines the policy for the disposal of obsolete equipment.
D) RoHS defines the process for a compliant processor upgrade.

5. What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

A) Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.
B) Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.
C) Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.
D) Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.

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