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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. To add value to the business, what are the four reasons to monitor and measure?

A) Plan; Predict; Report; Justify
B) Manage; Monitor; Diagnose; Intervene
C) Validate; Direct; Justify; Intervene
D) Report; Manage; Improve; Extend

2. The two main parts of the Service Catalogue are:

A) Service Attributes and Service Capabilities
B) The Service Portfolio and Retired Services
C) The Business Service Catalogue and the Technical Service Catalogue
D) Service Levels and Service Costs

3. Which of the following is NOT an aim of the Change Management process?

A) All changes to Service Assets and Configuration Items (CIs) are recorded in the
Configuration Management system
B) All budgets and expenditures are accounted for
C) Standardised methods and procedures are used for efficient and prompt handling of all
Changes
D) Overall business risk is optimised

4. Which process is responsible for discussing reports with customers showing whether services have met their targets?

A) Availability Management
B) Business Relationship Management
C) Continual Service Improvement
D) Service Level Management

5. Which process will regularly analyze Incident data to identify discernable trends?

A) Problem Management
B) Change Management
C) Event Management
D) Service Level Management

Solutions: