Exam Name: SDM Certification - PS NSOP
Certification Provider: Nokia
Corresponding Certification: Nokia Certification
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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Performance and Service Monitoring | - Performance monitoring
|
| Network Service Operations Fundamentals | - Service operation principles
|
| Customer Service and Communication | - Service delivery
|
| Operational Procedures and Best Practices | - Operational standards
|
| Network Optimization and Troubleshooting | - Problem diagnosis
|
Nokia SDM Certification - PS NSOP Sample Questions:
When does the Operations Manager need to update NELLE/ERM DP with operational data?
- A. Per STP.
- B. At year end.
- C. At least once a month, before period cut-off.
- D. Weekly.
Correct Answer: C 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Which BEST describes the responsibility of the Security Management organization?
- A. Network Security Management, Access Security Management, H&S related security.
- B. Security Monitoring, Incident Management, Provisioning Management, Infrastructure and Premises Security and all associated administration.
- C. Management of Third parties supporting the security functions, Access Monitoring, Network Secur ID Management.
- D. Security Checks, NDA definition, Premises Security (Management of Third party & Collaborators who need to access to premises).
Correct Answer: B 🗳️
By which trigger is Accrued Cost transferred to Actual Cost?
- A. Goods Receipt (GR) booked.
- B. Subcontractor invoice received.
- C. Trouble Ticket/Work Order issued to subcontractor.
- D. Trouble Ticket/Work Order Closed.
Correct Answer: A 🗳️
As far as network operations meetings are concerned which of the following statements is correct?
- A. I'm organising regular operational team meetings in order to get a feeling about the status of the different operational teams.
- B. I'm organising regular operational team meetings to keep the operations team fully informed about the operational status at a detailed level and to check if any re-planning and/or modification of the Transition or Transformation plan is required.
- C. Due to cost saving measures I only organise network operations team meetings if major changes in scope or SLA's occur from customer side.
- D. In the regularly organised operational team meetings my major focus is to check the timekeeping and performance of the operations team members.
Correct Answer: B 🗳️
The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?
- A. Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
- B. Define Field Operations strategy and directly inform the customer about the changes needed.
- C. Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.
- D. Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
Correct Answer: D 🗳️
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