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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?

A) It ends when a provider decides to terminate the engagement with a consumer
B) It begins when the service consumer is being onboarded
C) It begins with researching and developing the offering
D) It ends when a consumer decides to terminate the engagement with the provider

2. An organization is defining, with all relevant parties, the criteria that a work item must satisfy before it can be considered complete, including testing, documentation, and security checks.
What is being established?

A) Change model
B) Risk appetite
C) Service level agreement
D) Definition of done

3. Several teams repeatedly resolve the same type of incident without addressing why it keeps occurring.
Which practice should be strengthened?

A) Problem management
B) Availability management
C) Service desk
D) Deployment management

4. An organization wants its teams to improve continually by setting a target condition, understanding the current condition, and then running small experiments toward the target.
Which approach is being described?

A) Peer review
B) Value stream mapping
C) Toyota Kata
D) A/B testing

5. A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?

A) Kanban
B) Shift-left testing
C) Chaos engineering
D) Service level management

Solutions: