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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is the BEST definition of an Event?

A) Any detectable or discernable occurrence that has significance for the management of the IT infrastructure
B) Reducing or eliminating the cause of an Incident or Problem
C) The unknown cause of one or more Incidents
D) An unplanned interruption to an IT service

2. Which of the following is concerned with fairness and transparency?

A) Capacity management
B) Service level management
C) Governance
D) Service design

3. Which of the following should be considered when designing measurement systems, methods and metrics?:
1.The services
2.The architectures
3.The configuration items
4.The processes

A) 2, 3 and 4 only
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) All of the above

4. A Service Level Agreement is?

A) The part of a contract that specifies responsibilities of each party
B) An agreement between a Service Provider and an external supplier
C) An agreement between the Service Provider and an internal organization
D) An agreement between the Service Provider and their customer

5. The information that is passed to Service Transition to enable them to implement a new service is called:

A) A Service Level Package
B) A Service Design Package
C) A New Service Package
D) A Service Transition Package

Solutions: