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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Broad cast emails to a group of individuals
B) Route unknow sender email to common inbox
C) Create service tickets from inbound emails
D) Create activities from inbound email

2. Which of the following objects deliver a default approval process? Note: There are 2 correct answers to this question.

A) Ticket
B) Account
C) Contract
D) Visit

3. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

A) Personal addresses and contacts
B) Campaigns
C) Account hierarchies
D) Business configuration
E) Discount list

4. You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A) Define a condition for the agent field
B) Define notification placeholders
C) Define a rule for the individual Customer business object
D) Define the rule type as an alert

5. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) Employee help desk
B) Vendor management
C) Customer support
D) Partner channel management

Solutions: