Exam Name: Salesforce Certified Agentforce Specialist
Certification Provider: Salesforce
Corresponding Certification: AI Specialist
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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Agent Force Concepts | 30% | - Einstein GPT Integration
|
| Reasoning Engine & AI Actions | - Workflow mastery
| |
| Prompt Engineering | 30% | - Agentforce AI Setup & Configuration
|
| Einstein Trust Layer & Security | - Trust Layer & Security Features
|
Salesforce Certified Agentforce Specialist Sample Questions:
An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. How should the Agentforce Specialist gather the necessary data for the prompt template?
- A. Create a flow to retrieve the opportunity information.
- B. Select the latest Opportunities related list as a merge field.
- C. Select the Account Opportunity object as a resource when creating the prompt template.
Correct Answer: A 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?
- A. Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
- B. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
- C. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
Correct Answer: C 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
In a Knowledge-based data library configuration, what is the primary difference between the identifying fields and the content fields?
- A. Identifying fields highlight key terms for relevance scoring, while content fields store the full text of the article for retrieval.
- B. Identifying fields help locate the correct Knowledge article, while content fields enrich AI responses with detailed information.
- C. Identifying fields categorize articles for indexing purposes, while content fields provide a brief summary for display.
Correct Answer: B 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers.
Leadership also wants to keep a human in the loop to be considered in their AI strategy. Which prompt template type should the Agentforce Specialist recommend?
- A. Sales Email
- B. Field Generation
- C. Record Summary
Correct Answer: B 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Which statement explains why a company might prefer a hybrid search index in Data Cloud for Agentforce?
- A. Vector embedding in hybrid search are prefiltered by keyword matches, reducing computational overhead and improving response accuracy.
- B. Hybrid search indexes process queries faster than vector search because they eliminate the need for semantic embedding.
- C. Hybrid search indexes support both literal keyword matches and semantic recall, useful when queries mix specific terms and intent.
Correct Answer: C 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
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