Exam Name: Certified Patient Experience Professional
Certification Provider: The Beryl Institute
Corresponding Certification: Patient Experience Institute
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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Measurement, Analysis, and Performance Improvement | - Patient experience measurement systems
|
| Patient, Family, and Community Engagement | - Engagement strategies
|
| Human Experience Principles | - Foundations of human experience in healthcare
|
| Strategy and Design | - Experience strategy development
|
| Leadership and Accountability | - Organizational leadership commitment to patient experience
|
| Culture and Engagement | - Building a patient-centered culture
|
The Beryl Institute Certified Patient Experience Professional Sample Questions:
During times of change, leaders need to effectively engage across what three levels of communication in order to maintain and heighten employee support?
- A. Providers, nurses, and allied health staff
- B. Employee relations, strategic planning, and project management
- C. Leaders, managers, and front line
- D. Aspirational, factual, and inspirational
Correct Answer: D 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Referencing the Change Model graph below, where in these zones does "The Point of Decision" usually occur?
- A. In between the "Zone of Status Quo" and "Zone of Disruption"
- B. In between the "Zone of Disruption" and "Zone of Adoption"
- C. In between the "Zone of Adoption" and "Zone of Better Performance"
- D. At the midpoint of the "Zone of Status Quo"
Correct Answer: B 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Which of the following actions BEST contributes to establishing a systematic approach to both operational performance and behavioral improvement for healthcare organizations?
- A. Monitoring social media for feedback and improvement opportunities
- B. Ensuring a broad range of voices across the organization are involved
- C. Integrating a patient/family representative into the improvement team
- D. Engaging the community in providing improvement feedback
Correct Answer: B 🗳️
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What measures the dispersion of the data set?
- A. Distance
- B. Mode
- C. Median
- D. Variance
Correct Answer: D 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Which of the following BEST illustrates that a process change has worked?
- A. Interviews with staff
- B. Process flowcharts of the before process
- C. Data showing significant change
- D. Process flowcharts of the after process
Correct Answer: C 🗳️
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