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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is true about the relationship between performance evaluation and motivation?

A) The relationship does not depend on the perceptual process.
B) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
C) The relationship is strongest when employees know that traits are the criteria used for the evaluations.
D) The relationship is strong for employees but weak for managers.

2. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Confrontation and smoothing
B) Smoothing and confrontation
C) Compromise and superordinate goals
D) Satisfying goals and smoothing

3. A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?

A) Exercise collective control over the pace of work
B) Assign individual roles rather than mutual team roles
C) Change work group roles at random
D) Share information but not engage in collective performance goals

4. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Increase the difficulty of becoming a group member
B) Physically isolate the group
C) Establish more rigid roles for group members
D) Make the group larger

5. What defines acceptable standards of behavior that are shared by group members?

A) Group roles
B) Group conformity
C) Group norms
D) Group status

Solutions: