Exam Name: ITIL Foundation
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Guiding Principles | - Core guiding principles
|
| Topic 2: Key Concepts of Service Management | - Value creation through services
|
| Topic 3: ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Topic 4: ITIL Practices Overview | - Service management practices - Technical management practices - General management practices |
| Topic 5: The Four Dimensions of Service Management | - Value streams and processes - Information and technology - Organizations and people - Partners and suppliers |
EXIN ITIL Foundation Sample Questions:
Which process is responsible for low risk, frequently occurring, low cost changes?
- A. Request fulfilment
- B. Incident management
- C. Release and deployment management
- D. Demand management
Correct Answer: A 🗳️
Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?
- A. Baseline assessments
- B. Measurable targets
- C. Service and process improvement
- D. Policy and governance review
Correct Answer: C 🗳️
Which one of the following generates demand for services?
- A. Service level agreements (SLA.
- B. Patterns of business activity (PBA.
- C. Cost of providing support
- D. Infrastructure trends
Correct Answer: B 🗳️
Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles
- A. 1 and 2 only
- B. 2 and 3 only
- C. 1 and 3 only
- D. All of the above
Correct Answer: D 🗳️
Which groups of people would work according to an operational level agreement?
- A. Business units
- B. External IT teams
- C. Internal IT teams
- D. All stakeholders
Correct Answer: C 🗳️
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