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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Donations and Fundraising Management | 20% | - Payment Methods and Processing - Recurring Donations (Recurring GAU) - Opportunity and GAU Configuration - Donations Batch Processing - Grant Management - Donation Management |
| NPSP Configuration and Development | 25% | - Account Model Configuration - Data Model Design for Nonprofits - Contacts and Households - Affiliations Configuration - NPSP Settings and Preferences - Relationships Management |
| Solution Design and Implementation | 20% | - Customization vs Configuration Decisions - Integration with External Systems - User Adoption and Training Planning - Requirements Gathering - Data Migration Strategies - NPSP Best Practices |
| Analytics and Reporting | 15% | - Rollup Summary Fields - Custom Report Types - Reports and Dashboards for Nonprofits - Nonprofit Reporting Templates - Success Metrics Definition |
| Constituent Management | 20% | - Household Management - Affiliations and Memberships - Relationships and Groupings - Segmentations and Campaigns - Contact and Organization Records |
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
1. A nonprofit organization has a large volume of contacts, organizations, and address records. The organization wants to migrate all of its data into its NPSP org.
What are two considerations? Choose 2 answers
A) Migrating all historical address information impacts system data storage.
B) Address verification only works with the one-to-one and individual ("Bucket") Account models.
C) There is a limit of three addresses per contact or organization that can be migrated into NPSP.
D) Tracking addresses with the Address object may introduce more complexity.
2. A nonprofit organization needs to import a list of donations made at a recent gal a. Several of the donors have more than one mailing address. What is the correct order of objects to import data in Salesforce?
A) Opportunity, Campaign, Contact, Address, Account
B) Lead, Account, Address, Campaign, Opportunity
C) Account, Address, Contact, Campaign, Opportunity
D) Contact, Opportunity, Account, Address, Campaign
3. A nonprofit created a custom Opportunity Name for all In-kind gifts.
Which two considerations should the consultant discuss with the nonprofit?
Choose 2 answers
A) The nonprofit should change existing Opportunities to the new naming convention through an upsert.
B) The nonprofit should change existing Opportunities to the new naming convention by running the Refresh All Opportunity Names utility.
C) The Opportunity Name Format will only be applied to new Opportunities of the matching record type,
D) Click the Refresh Name button on one Opportunity record to update all relevant Opportunities.
4. A member of the donation processing team wants to set up different batch data input configurations for different donation types.
Which feature should the consultant recommend to make processing different donation batches consistent?
A) Data Import Wizard
B) Advanced Mapping
C) Gift Entry Templates
D) Engagement Plan Templates
5. A volunteer manager at a nonprofit wants to search for volunteers with landscaping skills who are available at a given time and add them to a shift. The nonprofit is using Volunteers for Salesforce.
What should the consultant advise to meet this requirement?
A) Create a report with the report type of Contacts with Volunteer Hours and Volunteer Jobs. Filter the Jobs by landscaping and
B) Click the the Volunteers Wizard and enter landscaping skills in the search box. Click search and filter the results by entering the desired Volunteer Availability. Select an available volunteer.
C) Click the Find Volunteers tab and fill in the Volunteer Status, Volunteer Availability, and Volunteer Skills tabs with the desired values. Click search and select an available volunteer.
D) Create a list view on Contacts showing Volunteer Skills and Volunteer Availability. Add a filter for landscaping skills and sort the
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: C | Question # 3 Answer: B,C | Question # 4 Answer: C | Question # 5 Answer: C |
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