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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. How can an organization transmit its culture to its employees?

A) By influencing the balance of cultural backgrounds of employees
B) By studying employee gripes and complaints
C) By creating and repeating ritualistic activities
D) By requiring employees to memorize the mission statement

2. What is an advantage of a strong organizational culture?

A) Core values are not intensely held and widely shared.
B) The internal climate exhibits low behavioral control.
C) There is a formation of strong employee commitment.
D) There is ambiguity in what employees perceive as expectations.

3. Which option defines organizational culture?

A) A human resources department program for recognizing diversity
B) A method of stratifying the organization's target market
C) A system of unique physical parameters that describes the organization
D) A unique system of shared organizational meaning

4. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Problem solving
B) Compromising
C) Smoothing
D) Devil's advocate

5. Which statement is true about groupshift?

A) It is not a real-world phenomenon.
B) It is a side-stepping technique.
C) It can be toward caution or toward risk.
D) It cannot be toward greater risk.

Solutions: