PEGAPCBA84V1 PDF Exam Material 2022 Realistic PEGAPCBA84V1 Dumps Questions
Updated Pegasystems PEGAPCBA84V1 Dumps – PDF & Online Engine
NEW QUESTION 18
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline interval?
- A. Urgency value continues to increment as configured.
- B. The user is notified that the maximum urgency value has been reached.
- C. Urgency value remains at 100, but other service level processing continues.
- D. Service level processing is halted until the assignment is completed.
Answer: C
NEW QUESTION 19
Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
- A. Add a stage-only action to each stage in the case workflow.
- B. Configure the Cancel button on the user views to resolve the case.
- C. Add a case wide action to the case workflow.
- D. Add an alternate stage to the case life cycle.
Answer: C
NEW QUESTION 20
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
- A. Add each vehicle claim as a child case of the accident claim.
- B. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.
- C. Add a parallel process for vehicle claims in the accident claim resolution stage.
- D. Add an optional process to pause the accident case until the vehicle claims are paid.
Answer: B,D
NEW QUESTION 21
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)
- A. Experienced customer obtains troubleshooting assistance by using the online forum is a journey
- B. New customer obtains troubleshooting assistance by using a call center is a journey
- C. New customer obtains troubleshooting assistance by using a call center is a microjoumey
- D. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
- E. Customer obtains troubleshooting assistance is a microjoumey
- F. Customer obtains troubleshooting assistance is a journey
Answer: B,D,E
NEW QUESTION 22
A government application provides field placeholder values to help users enter the correct dat
a. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users.
Which configuration applies the font styling requirement on the field placeholder values in the application?
- A. Update the existing Default theme text entry.
- B. Add a new theme text entry to the application theme.
- C. Upload a new application theme.
- D. Run a case type that uses the component and change the font on the view.
Answer: C
NEW QUESTION 23
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
- A. Adjust the default assignment urgency value.
- B. Apply an urgency value to the goal interval.
- C. Add an escalation action to the goal interval.
- D. Apply an urgency value to the deadline interval.
Answer: D
NEW QUESTION 24
In an insurance claim application, you have the following requirement: All claims must be processed within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?
- A. The case type
- B. The step
- C. The stage
- D. The process
Answer: D
NEW QUESTION 25
Select each application design requirement on the left and drag it to the appropriate design approach on the right.
Answer:
Explanation:
NEW QUESTION 26
Select each description on the left and drag it to the correct field type on the right.
Answer:
Explanation:
NEW QUESTION 27
A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?
- A. A view that presents the order status and delivery date details
- B. A view that presents the order status, delivery date details, and a map with the path the package has traveled
- C. A view that updates with order status and delivery date details when the customer enters the order number
- D. A view where the customer can enter their order number
Answer: C
NEW QUESTION 28
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
- A. An accountant wants to list the largest order for the last month, for each customer account.
- B. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
- C. A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
- D. A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
Answer: A,D
NEW QUESTION 29
A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.
Select the case type relationship that satisfies the requirement.
- A. Make credit check a child case of credit card request.
- B. Make credit check a spin-off case of credit card request.
- C. Make credit card request a child case of credit check.
- D. Make both loan request and credit check top cases.
Answer: A
NEW QUESTION 30
Which two situations require a data type? (Choose Two)
- A. A Date of account creation field is set to a default value of the current date.
- B. A Currency drop-down is populated with values from an external system of record.
- C. A Work preference picklist is populated with two values: Full time and Part time.
- D. Patient medical history is accessed from and written to an external system of record.
Answer: B,C
NEW QUESTION 31
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
- A. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
- B. Set the deadline to be the required response time based on policy and send notifications to both parties.
- C. Set the goal to be the desired response time based on policy and send notifications to both parties.
- D. Set the goal to be the required response time based on policy and send notifications to both parties.
Answer: B,C
NEW QUESTION 32
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.
How do you suspend the parent case processing until the child cases are resolved?
- A. Add a service level agreement to resolve the child cases within 90 days.
- B. Add a 30-day wait to the parent case to allow time for the child cases to resolve.
- C. Add an approval step to each of the child cases to resolve the cases.
- D. Add a wait step to the parent case pausing the parent case until the child cases resolve.
Answer: D
NEW QUESTION 33
A shipping company uses a Pega application for order processing and fulfillment.
* The Membership level locally-sourced data type indicates the membership level of the customer.
* The Address data type is used to verify the customer-entered billing and shipping addresses against a Comprehensive database of postal addresses.
* The Delivery preference data type specifies whether the customer prefers the delivery person to call the
Customer or ring the doorbell when dropping off a package.
In the graphic below, choose the appropriate data type based on how it is sourced.
Answer:
Explanation:
NEW QUESTION 34
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
- A. Add a Persist case step to the case life cycle.
- B. Add a decision shape to the process.
- C. Configure the case type to create temporary cases.
- D. Configure the stage to resolve the case.
Answer: A,B
NEW QUESTION 35
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list.
How do you design the report to support this requirement?
- A. Select Lowest to Highest sort type for Create Date.
- B. Select Highest to Lowest sort type for Create Date.
- C. Add a filter condition where Create Date is greater than the current date.
- D. Make the Create Date the first column in the report.
Answer: B
NEW QUESTION 36
Which configuration informs a user by email when an assignment is added to the user's worklist?
- A. Add a Send Email step to the process after the assignment to notify the assigned user.
- B. Configure a service level to send a notification to the assigned user.
- C. Add a Send Notification step to the process after the assignment to notify the assigned user.
- D. Configure the case type to send assignment notifications to assigned users.
Answer: D
NEW QUESTION 37
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