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HP HP2-H82 Exam Syllabus Topics:

HP Selling HP Supplies 2019 Sample Questions:

1. What happens to the printer warranty when a non-HP cartridge is used in an HP printer?

A) If the printer senses the non-original HP cartridge, it will report it to HP to exclude the printer from warranty.
B) The printer will print at a lower quality but at a higher speed.
C) The original HP Universal Print Driver will not support the printer anymore.
D) If it is determined that the printer does not work due to the non-original HP cartridges, HP will not cover the repair costs

2. You are delivering your message of original HP versus non-original HP and you want to make your customer aware the best way to accomplish this?

A) by letting your customer use non-HP first and after they have an issue, switch them back to original HP
B) by sending them the ink tests done by HP at the HP test center
C) by explaining the HP ink technologies in detail
D) by focusing on the tests done by Buyers Lab and Spencer Labs

3. Which supplies customer type is represented by this description?
He/she is most likely to decide based on the price of the supplies, but still sees the value of using original HP supplies. However, he/she usually shops around for the lowest price and is not loyal to just one reseller

A) Grace the lost customer
B) Sarah the loyal HP original supplies customer
C) Ethan the switcher
B Edward the shopper

Solutions: