Exam Name: Selling HP Personal Systems Services 2018
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understanding HP Personal Systems Services | - HP Services portfolio overview - Key features and benefits of services offerings |
| Topic 2: Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Topic 3: Sales Process and Customer Engagement | - Identifying customer needs and requirements - Discovery and consultative selling techniques |
| Topic 4: Service Support and Deployment | - Deployment and lifecycle services fundamentals - Support service options |
| Topic 5: Upsell and Cross-Sell Opportunities | - Identifying complementary services - Maximizing customer value through additional offerings |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
- A. Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
- B. Next Business Day onsite + Labeling and Tagging
- C. Installation services + Labeling and Tagging + Data and Device Security
- D. Deinstallation + Image load + Installation services
Correct Answer: A 🗳️
Why does investing in HP Services matter to your customers?
- A. earn money on rebates
- B. resell HP Services
- C. give customers incremental discounts on accessories
- D. help reduce the impact of downtime and maximize employee productivity
Correct Answer: D 🗳️
Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
- A. HP Sales Central
- B. HP Cross Sell Solution
- C. HP Cirrus
- D. HP Support Center
Correct Answer: A 🗳️
How do HP Services help customers save money and simplify processes? (Select two.)
- A. They provide free delivery.
- B. They cover in-warranty devices from non-HP brands.
- C. They enable customers to concentrate on core business activities.
- D. They cover 80% of out-of-warranty repairs.
- E. They limit unexpected costs.
Correct Answer: A,C 🗳️
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